Legal & Consumer Information
This page explains the terms that apply to purchases from Scribero across Australia, how consumer guarantees work, and how to request returns, repairs or dispute resolution.
Australian Consumer Law (ACL)
Scribero sells goods covered by the ACL. This means products are subject to consumer guarantees including acceptable quality, fitness for purpose and matching descriptions. If a product is faulty, you are entitled to a repair, replacement or refund depending on the issue.
How we assess remedies
- Minor problems — we may offer repair or replacement.
- Major problems — you may choose a refund or replacement.
- Proof of purchase helps speed up the process.
Returns, Refunds & Delivery terms
Below are our usual procedures and timeframes for returns, refunds and delivery. Specific product pages may include additional terms.
To request a return for change of mind, contact us within 14 days of delivery. Return shipping costs for change-of-mind returns are the responsibility of the purchaser unless otherwise agreed.
For faults covered by the ACL we will assist with repair, replacement or refund at *** additional cost where appropriate.
Many products include a manufacturer warranty. Warranty periods vary by item and are stated on the product page and warranty card. Warranties cover manufacturing defects and do not cover damage from misuse, normal wear or environmental factors.
For warranty claims please retain proof of purchase and contact our support team for assessment and instructions.
Delivery estimates are provided at checkout. Title to goods passes on dispatch unless otherwise stated. Risk passes according to the delivery terms in your order confirmation.
For special deliveries or installation please confirm arrangements when placing your order.
Warranty: What to expect
We provide product care guidance and recommended maintenance to help prolong product life. Warranty remedies are provided in accordance with the product warranty and the ACL.
- Keep receipts or order confirmations for any claim.
- Follow manufacturer care instructions to maintain warranty validity.
- For repairs we may use refurbished parts where appropriate.
Privacy, Data and Cookies
Personal information is handled as described in our Privacy Policy. We collect the minimum information needed to process orders, manage warranties and provide support. Cookies are used for site functionality and analytics; preferences can be managed using the banner.
Complaints & Dispute Resolution
If you are unhappy with a purchase, please contact our customer support team first so we can attempt a timely resolution. If we cannot resolve the matter, you may seek assistance from state consumer agencies or the Australian Competition and Consumer Commission (ACCC).
For furniture disputes you can also contact your local Fair Trading office or use alternative dispute resolution services.
Suppliers, Intellectual Property & Terms
Product descriptions, images and designs are the intellectual property of Scribero or our suppliers. Use is permitted for browsing and purchasing only. For wholesale or partnership enquiries please contact our commercial team.
Key legal details
Registered office: Unit 12, 45 King Street, Sydney NSW 2000
ABN: 12 345 678 921
Governing law: Laws of New South Wales and Australia